horseshoe casino hotel council bluffs ia

Upon arriving back in our hometown and calling our local Harrahs, we ask someone in charge there and they said we were absollutely not banned from there property. Well needless to say that we could not believe what we were hearing. We left thinking everything was fine, but on the contrary, we attempted to book a room at the next Harrahs property and we were told that we were banned from all Harrahs properties. The waiter again said that would be no problem and that he would take care of the technicalities. Nonetheless, we were pretty exaspeated by now and we ask them to package the meals to take back to our rooms. At the time, I forgot to mention that my husband and I both had cards and that they should be able to at least get one comp per player.

After he brings the meals and we began eating, he says that he was unable to get another comp. He said, that it should be no problem that he would go ahead and bring us the meals. 30 minutes the waiter comes out and says that he can only comp one of the dinners, so we ask him to check back with the host since the meals were already prepared and getting cold. They said that would be no problem, so after ordering and waiting approx. At the end of a evening of spending in the casino, we ask for a dinner. Were were comped a room as 7 Star players. 3 years ago we stopped at the Harrahs in Coucil Bluffs.

Horseshoe casino hotel council bluffs ia